Help & Support
Need help with HanTwist? Tell us what happened and which expression or screen you were using.
Email supportInclude your app version, device model, iOS version, and steps to reproduce the issue. Screenshots can help; remove personal information first. Do not send passwords, card numbers, or your full Apple Account details.
What is free?
The Starter collection includes 20 expressions with illustrations, pronunciation, conversations, and review. Volume 1 is an optional one-time purchase of 80 additional expressions across four themes. Version 1.2 adds Volume 2: Beyond Small Talk, a separate one-time purchase of 80 different expressions across four more themes. You can buy either volume independently. Neither is a subscription. Future volumes are sold separately.
How do I restore a purchased volume?
Connect to the internet and use the Apple Account that made the purchase. Open Settings in the app and select Restore purchases. Apple may ask you to authenticate. Restoring purchases unlocks only the volumes bought with that Apple Account. A volume you have not purchased remains locked.
Restoration applies to the purchased volumes. Discoveries in locked content stay saved and become available again when access is verified. Restoration does not transfer learning progress from another device.
Can I use the app offline?
Learning content and audio are included in the app. After a verified purchase, the included content of that volume can be used offline. Buying or restoring content and opening external links require an internet connection.
I cannot hear audio
Check the device volume and audio output. Background music follows the iPhone Silent Mode setting. Try the word's Listen button and the conversation's Play scene button separately. If the problem continues, tell us which expression and audio button you used, whether headphones were connected, and whether the app had just returned from the background.
Where is my progress?
Progress stays on your device. This version does not offer account-based progress sync. Deleting the app removes its local data. Replaying a completed round replaces that round's result after confirmation and keeps your discovered-word history.
The developer cannot retrieve learning records from your device or recover records that have been deleted locally.
Purchase questions
Apple handles App Store billing. For an unlock or restore problem, contact us with the app version and a description of what happened. We will not ask for your Apple Account password or payment-card details.